We believe in offering the Very Best . . . Value, Quality and Selection.
If you are dissatisfied with an order, you may return any item for a full refund or exchange (minus shipping) within 30 days from the date of purchase. The item must be in new resalable condition. Cassettes, CDs & Videos may not be returned if opened. Please include a copy of the receipt along with the unused product and original packaging. For any item purchased through Catalog or the Internet, please follow the Return or Exchange directions below.
To Return or Exchange an item by Mail:
1. Please return a copy of the original invoice.
Or provide the invoice number and item information. Next to the item you are returning, indicate the quantity and reason for each return item. Also indicate exchange or additional order items. Include payment for any additional items ordered plus shipping cost.
2. Box the item securely.
(Items damaged in return can not be refunded. You would be responsible for any damage claims with the carrier). Enclose the invoice copy or all information, plus all original packaging and accessories.
3. Address your package to:
Nature's Workshop Plus! Inc.
3055 E Main Street
Danville IN 46122
Using a trackable carrier is recommended.
We will issue a credit to the original credit card for the cost of the item and the sales tax, if applicable. Please allow 10 to 15 business days for the credit to appear on your credit card statement. Shipping charges are not refundable, and shipping will be charged for the new items(s) sent.
Problems With Your Order
An Item Is Missing: You may receive more than one shipment when you place an order with multiple items. You will not incur additional shipping charges for the split shipment. If an item is back ordered the invoice enclosed with your order indicates which items shipped. Back ordered items are shipped as soon as they are available at no additional shipping charge to you. If you have additional questions please feel free to contact us.
Received the wrong Item: If we made an error on your order we will fix the order immediately at no charge to you. If you made an error in your order, you will be responsible for all return postage and postage for the correct item to be sent to you. We do our best to minimize the chance for errors by helping you collect the necessary information to process your order.
My Order Didn't Arrive: Orders shipped through UPS can be tracked. We will try to provide you with a tracking number via e-mail, if the order is shipped UPS. For orders shipped through United States Postal Service or through Freight, please allow up to ten business days for your order to arrive.
An Item Is Damaged or Defective: Your satisfaction is our number one priority and if an item does not meet your expectations. Please e-mail us with the order number, what item was damaged, the type and amount of damage, and if you would need a replacement or exchange. We will then contact you with instructions.
We use industry standard encryption protocol to keep customer card information secure.
We respect your privacy and are committed to protecting it. When you visit our website, any personal identity information that we need to fill your order – such as your name, address, phone, and especially credit card information – will be carefully guarded. We do not retain credit card numbers in a database available to others. This applies to IP address and cookies, which we automatically receive as well. Under no circumstances will we ever sell or give your personally identifiable information to anyone. We know that you care how your information is used, and we appreciate your trust that we will use it carefully and sensibly.